Terms and Conditions
This Privacy Policy (the “Privacy Policy”) governs all websites, web
properties (e.g., widgets and applications) and mobile applications
(collectively the “Site”) owned and controlled by Feld Entertainment,
Inc. and its affiliates and subsidiaries (“FEI” “we,” or “us”). This
Privacy Policy specifies the types of Personally Identifiable
Information (PII), as defined below, that we gather while you are
visiting the Site, as well as ways in which we process and disseminate
such PII. Your privacy is important to us. We comply with the privacy laws and
regulations of the United States of America and Canada. We make no
representation that this Site is governed by the laws of other nations,
or that the Site or any part thereof is appropriate or available for use
in other jurisdictions. Individuals who choose to access the Site do so
on their own initiative and at their own risk, and are responsible for
complying with all local laws, rules and regulations. By using this
Site, visitors from outside of the United States of America acknowledge
that this Site is subject to U.S. laws and regulations and waive any
claims that may arise under their own national laws.
We reserve the right to change, modify, add, or remove provisions of
this Privacy Policy. Any changes to this Privacy Policy will be posted
here, and we encourage you to check back from time to time to ensure
continuing familiarity with the most current version of our Privacy
Policy. You can determine whether the Privacy Policy has been revised
since your previous visit to the Site by referring to the “Last Updated”
legend at the top of this page.
Please read this Privacy Policy carefully. Your use of this Site
constitutes your acceptance to be bound by this Privacy Policy without
limitation, qualification or change. If at any time you do not accept
all the terms and conditions contained herein, immediately discontinue
use of this Site.
- Information We Collect
FEI gathers two basic types of information through the Site:
“Non-Personally Identifiable Information” (or “Non-PII”) and “Personally
Identifiable Information” (or “PII”). Non-PII is aggregated
information, demographic information, Internet protocol addresses (IP
addresses) and any other information that does not reveal your specific
identity. PII is information that identifies or can identify you as an
individual (such as residential address, telephone number, or billing
information).
- Non-Personally Identifiable Information – When you visit and
interact with the Site, FEI and third parties with whom we have
contracted to provide services to us may collect Non-PII (for example, a
catalog of the Site pages you visit). Non-PII is anonymous and does not
identify you personally. Non-PII is generally collected through the
Site from four different sources: IP addresses and web logs; cookies;
pixel tags and other similar technologies; and other Non-PII that you
voluntarily provide (as explained below).
- IP Addresses and Web Logs – This Site’s web servers automatically
collect the IP addresses and log files of visitors. Your IP address is
an identifying number that is automatically assigned to your computer by
your Internet Service Provider (ISP). This number is identified and
logged automatically in our server log files whenever you visit the
Site, along with the time(s) of your visit(s) and the page(s) that you
visited. This information is collected in an aggregate form only and
does not contain any PII. We use your IP address, and the IP addresses
of all users, for purposes such as calculating Site usage levels,
helping diagnose problems with the Site’s servers, and administering the
Site. Collecting IP addresses is standard practice on the Internet and
is done automatically by many websites.
- Cookies – We, our affiliates and our service providers may use a
standard technology called a “cookie” to collect information about how
you use the Site. Cookies reside on your computer and help the Site
recognize your computer’s browser as a previous visitor. In addition, on
occasion our Site may also set a “session cookie” which helps us
administer the Site. The session cookie expires when you close your
browser and does not retain any information about you after it expires.
If you do not want information collected through the use of cookies, you
should modify your browser preference to provide you with choices
relating to cookies. For example, if you use a standard browser, you
should have the choice to accept all cookies, to be notified when a
cookie is set or to reject all cookies. If you choose to reject cookies,
you may be unable to use certain Site services (e.g., those services
that require you to log on to the Site in order to participate). For
more information on modifying your browser preference, please refer to
the documentation accompanying your browser.
- Pixel Tags – We, our affiliates and our service providers may also
use so-called “pixel tags,” “web beacons,” “clear GIFs” or similar means
(collectively, “Pixel Tags”) in connection with some Site pages and
HTML-formatted email messages to, among other things, compile aggregate
statistics about Site usage and response rates. A Pixel Tag is an
electronic image, often a single pixel (1×1), that is ordinarily not
visible to Site visitors and may be associated with cookies on the
visitors’ hard drives. Pixel Tags do not contain any PII and allow us to
count users who have visited certain pages of the Site, to deliver
branded services, and to help determine the effectiveness of promotional
or advertising campaigns. When used in HTML-formatted email messages,
Pixel Tags can tell the sender whether and when an email has been
opened.
- Information You Voluntarily Provide – We may also collect certain
information (e.g., your geographic location, your genre preferences
etc.) when you voluntarily provide such information to us. When such
information is not combined with any PII, such information is considered
to be Non-PII, as it does not personally identify you or any other
user. Additionally, we may aggregate PII in a manner such that the
end-product does not personally identify you or any other user of the
Site, for example, by using PII to calculate the percentage of our users
who have a particular telephone area code. Such aggregate information
is considered Non-PII for purposes of this Policy.
- Personally Identifiable Information – You may use many features of
this Site without providing any PII. However, in order to take advantage
of particular opportunities made available through the Site (for
example, to access additional services provided by this Site such as
concert updates, chat room forums and/or personalized content, contests
or promotions) we may require that you furnish PII to us such as: your
name, postal address, telephone number, fax number, email address, age,
gender, credit card number or other payment account number, and
health-related information (for example, physically disabled seating
requests). Please keep in mind that you may also be providing PII when
you submit comments through chat rooms, forums, message boards or news
groups, although we do not collect or use PII from these sources. We
collect PII from you through the Site only when you voluntarily provide
it. When you provide PII, the information may be sent to and stored on
servers located in the United States of America.
- How Information We Collect Is Used (Non-PII and PII)
- Non-Personally Identifiable Information – Because Non-PII does not
personally identify you, we may use such information for any purpose.
For example, we may use Non-PII to measure the number of visits, average
time spent on the Site and pages viewed as well as to diagnose problems
with our servers and to administer the Site. We may then use this
information to analyze and improve the features and functionality of
this Site. We may use non-PII information about you and other Site
visitors on an aggregate basis to sell and deliver advertising,
promotions and content that we believe will be of interest to you.
In addition, we reserve the right to share such Non-PII, which does not
personally identify you, with third parties, for any purpose. For
example, we may share information with advertisers or other third
parties that are not part of the FEI family on an aggregate or other
basis that does not disclose any of your PII.
In some instances, we may combine Non-PII with PII (such as embedding
email addresses in cookies). If we do combine any Non-PII with PII, the
combined information will be treated as PII as long as it is so
combined. This “combined” PII is not shared with third parties, except
as described in this Policy. - Personally Identifiable Information –
- Site: We may use PII you give us to better tailor your website
experience to your interests, and to show you content you may be
interested in and to display the content according to your preferences.
Your PII may also be shared among FEI companies and affiliates in order
to enhance your experience on other FEI websites. To the extent we do
so, we make sure that your PII receives the same level of protection
throughout all FEI websites.
- Communications: If you choose to opt-in (including by purchasing a
ticket to any FEI production), your PII may be used for FEI companies
and companies that have licensed content to any FEI companies for FEI
productions (collectively, “FEI Affiliates”) to send you communications
with information about FEI Affiliates and their services and promotional
material from some of their affiliates, vendors or advertisers. If at
any time you prefer to no longer receive such marketing communications,
please see the “Opt-In Policy” section below.
- Administrative Matters: FEI reserves the right to contact you in the
event of a change in the Site’s Terms of Use and/or this Privacy
Policy, or to notify you of other administrative matters in connection
with the Site (e.g., contacting you to facilitate, complete or confirm a
transaction). Because this information may be important to your use of
the Site, you may not opt-out of receiving such communications.
- Fulfillment of Requests: FEI may use your PII to fulfill the purpose
for which such PII was provided (e.g., to confirm your registration or
fulfill your purchase).
- Facilitation of Transactions: Please note that, at times, forms on
the Site may be pre-populated with your PII in order to facilitate a
transaction between you and FEI.
- Internal Business Purposes: We may also use your PII for our
internal business purposes among FEI Affiliates, such as to target
advertising, for data analysis, for audits and for other internal
purposes.
- Shopping/Commercial Services: This Site may offer merchandise and/or
ticket purchase services, which may be offered by us, our affiliates or
by one of our e-commerce vendors. To the extent the merchandise and/or
ticket purchase services are offered by one of our e-commerce vendors,
such e-commerce vendors will be collecting and using the PII you
provide. For more information regarding your transactions with our
e-commerce vendors, please refer to Section 4(b) below.
To the extent FEI is the entity offering the purchase services, when you
make a purchase through the Site, we may collect your credit card
number or other payment account number (for example, your PayPal account
number), billing address and other information related to such purchase
(collectively, “Payment Information”) from you. We will use the Payment
Information that you provide to charge you for your purchase and to
fulfill your purchase. By providing your Payment Information, you are
authorizing us to give that information to third parties as necessary to
confirm and fulfill your order (for example, to process your credit
card or payment account number and to send you products you have
ordered). - Email This to a Friend: The Site may allow you to forward certain
items posted on Site or links to Site features by email or Instant
Messenger to other parties who you believe may be interested. If you
wish to use this feature, you may provide us with such other party’s
email address or Instant Messenger screen name so that we can facilitate
your sending of such message to such other party. To do so, any PII you
provide in connection with sending such other party the message, such
as your name and your email address or Instant Messenger screen name,
will, of course, be disclosed to such other party. While, due to
technical restrictions, the recipient’s email address or Instant
Messenger screen names may be retained in our log files, we do not
knowingly share it with third parties and we do not use this PII for any
purpose except to send this message (unless the recipient has already
consented to such use of his/her PII).
- Online Surveys/Sweepstakes and Contests: From time to time, we
conduct online surveys and offer online sweepstakes or contests on the
Site (each, a “Promotion”), and we may collect PII in connection with
the same. The Promotion may be conducted by us or a third-party service
provider with whom we contract. We may use your PII to contact you
regarding your Promotion entry, or to contact you if you win a Promotion
(if applicable). You should carefully review the rules, if any, of each
Promotion in which you participate through the Site, as they may
contain additional important information about FEI’s use of your PII. To
the extent such rules conflict with this Privacy Policy, such rules
will govern that particular Promotion.
- How Personally Identifiable Information We Collect Is Disclosed
- Affiliate Communications: If you choose to opt-in (including by
purchasing a ticket to any FEI production), we may share your PII among
other FEI Affiliates, so that FEI Affiliates may send you announcements
and notifications of events, products or services that might be of
interest to you. For further information, please see the “Opt-In Policy”
section below.
- Third Party Communications: If you choose to opt-in, we may also
share your PII with third parties to allow such third parties to send
promotional communications to you. For further information, please see
the “Opt-In Policy” section below.
- FEI Service Providers: We work with third parties who provide
services including but not limited to data analysis, order fulfillment,
credit card processing and other services of an administrative nature.
If you use our services, we reserve the right to share your PII with
such third parties for the purpose of enabling these third parties to
provide such services. We take reasonable steps to ensure these third
parties treat PII in a manner comparable to how we do so.
- Public Forums and Other Interactive Features: Please be aware that
when you disclose PII in a chat room, forum, message board or news
groups on the Site, the information may become public and accessible to
all or a part of the Site community, so it is important for you to
exercise discretion and appropriate caution when deciding to reveal PII
in these areas. In addition, when you choose to make a posting on such
services, certain PII may be available for other users to view. We urge
you to exercise discretion and caution when deciding to disclose your
PII, or any other information, on the Site. WE ARE NOT RESPONSIBLE FOR
THE USE OF ANY PII YOU VOLUNTARILY DISCLOSE THROUGH THE SITE VIA THESE
FORUMS AND OTHER INTERACTIVE FEATURES. Please note that we reserve the
right, but have no obligation, to republish content posted in a chat
room, forum, message board or news group (including any PII contained
therein) as further set forth in our Terms of Use Agreement.
In the event that you encounter any Site user who you believe is
improperly collecting or using information about you or other users,
please visit our Help Page to send us an email about such collection or
use. - Online Surveys/Sweepstakes and Contests: We reserve the right to
share PII collected in connection with Promotions with the third-party
sponsors of any such Promotions (irrespective of whether such Promotions
are hosted by us), or otherwise in accordance with the rules applicable
to such Promotion. You should carefully review the rules, if any, of
each Promotion in which you participate through the Site, as they may
contain additional important information about a sponsor’s or other
third parties’ use of your PII. To the extent such rules conflict with
this Privacy Policy, such rules will govern that particular Promotion.
- Compliance With Applicable Law: FEI may also access and disclose PII
as needed to: (1) comply with applicable laws; (2) respond to
governmental inquiries or requests; (3) comply with valid legal process;
(4) protect the rights, privacy, safety or property of FEI, Site
visitors or the public; (5) permit us to pursue available remedies or
limit the damages that we may sustain; and (6) enforce our Terms of Use
or other published guidelines.
- Assignment: We reserve the right to transfer any and all information
that we collect from users of the Site to a third party in the event of
any reorganization, merger, sale, joint venture, assignment, transfer
or other disposition of all or any portion of FEI’s business, assets or
stock (including without limitation in connection with any bankruptcy or
similar proceedings).
- Collection of Information By Third Parties
- Co-Branded Pages – We may enter into relationships with “powered by”
third-party vendors, advertisers, sponsors, and co-branded sites
(referred to here as “co-branded pages”). These might include, for
example, pages that share our name and that of another entity. You
should look for a specific privacy policy on any such co-branded page.
Any PII that you provide when signing up at any co-branded page may be
collected by, or shared with, such third party and will be subject to
the third party’s privacy policy. We have no control over, and are not
responsible for, the third party’s use of your PII. You should check the
websites for each such third party for information regarding their
privacy policies.
- Transactions with E-Commerce Vendors and Advertisers – When you
provide PII to one of our Site’s e-commerce vendors or advertisers, this
transaction will occur in connection with the site of the e-commerce
vendor or advertiser, not on the Site, and, as such, the PII you provide
is collected pursuant to and controlled by the privacy policy of such
e-commerce vendor or advertiser. FEI is not responsible for such
parties’ privacy policies and we encourage you to familiarize yourself
with the applicable privacy policy of the e-commerce site with which you
transact business or to contact the operator of such site for more
information.
Please be aware that at times, at the request of or on behalf of our
e-commerce vendors or advertisers, FEI may “pre-populate” forms with
your PII for your review, and, if you so choose, for submission to such
e-commerce vendors or advertisers. Accordingly, we encourage you to
review each pre-populated form carefully before agreeing to submit your
PII to determine who is seeking to collect your information, and to
familiarize yourself with the applicable privacy policy governing use of
any PII collected about you. - Job Postings – If you choose to respond to a job posting on the
Site, you may be directed to a third-party site (for example, a
third-party site specializing in job postings, such as Monster.com). Any
PII you provide will be collected by such third party and governed by
the third party’s privacy policy. We have no control over, and are not
responsible or liable for, such third party’s use of your PII. Please
consult such third party’s privacy policy for information regarding
their privacy practices.
The third party collecting your PII will share such PII with FEI so that
FEI can review your information and, if applicable, respond to your
query or job application. Please note that FEI has no obligation to
respond to all queries or job applications submitted. Any PII that FEI
receives from such third party will be treated in accordance with this
Privacy Policy. - Third Party Advertising – The ads appearing on this Site are
delivered to you by third-party advertisers. Non-PII about your visits
to this Site, such as number of times you have viewed an ad, is used to
serve ads to you. In the course of serving advertisements to this Site,
our third-party advertisers may place or recognize a unique cookie on
your browser.
- Third Party Links – The Site may contain links to third-party
Internet websites, which are not owned or operated by FEI. We provide
such links only as a convenience, and the inclusion of a link on the
Site does not imply endorsement of the linked site by FEI. If you
provide any PII through any such third-party website, your transaction
will occur on such third party’s website (not the Site) and the PII you
provide will be collected by, and controlled by the privacy policy of,
that third party. We are not responsible for the privacy practices or
the content of such third-party websites, including such websites’ use
of any PII that you provide to them. We strongly encourage you to become
familiar with the privacy practices of those sites.
- Opt-In Policy
- FEI Communications – When you supply FEI with PII, from
time-to-time, at FEI’s discretion, you may be asked to indicate whether
you are interested in receiving information from us about special offers
in connection with the Site, FEI, FEI Affiliates, vendors or
advertisers. If you do choose to opt-in to receive such communications,
we may, from time to time, send you marketing communications. If at any
time you change your mind and no longer wish to receive marketing
communications from us, you may opt-out of such marketing communications
by using the link provided in our newsletters or commercial email
messages to opt-out of receiving further marketing communications from
us. If you do submit a request to opt-out, FEI will implement this
change in a reasonable time frame. Please be aware that your requested
change will not be effective until FEI implements such change, and such
requests will be implemented only in connection with your Site profile,
and will not impact any preferences you may have made to any other site
controlled, owned or operated by FEI or its affiliates.
- Affiliate and Third Party Communications – From time-to-time in
FEI’s discretion, you may be provided with the opportunity to opt-in to
receive offers directly from FEI, FEI Affiliates and/or from third
parties. If you do choose to accept any such offer(s) or you opt-in to
FEI Affiliate communications by purchasing a ticket to any FEI
production, any PII provided to FEI for such purposes may be shared with
the applicable third parties / FEI Affiliates, to allow them to provide
you with such offers and communications. If you change your mind and
would prefer that we no longer share your PII with FEI Affiliates and/or
with third parties for their marketing purposes, you may opt-out of
such future sharing at any time by using the “Ask a Question” tab on our
Help Page, and specifying which choice you are opting out from,
provided however, you may not be able to opt out of certain third party
offers that are displayed on our Site.
- Allowing FEI to share PII with FEI Affiliates for their marketing
purposes and/or Allowing FEI to share PII with third-party companies for
their marketing purposes – Please note that if you opt-out as described
above, (i) we will not be able to remove your PII from the databases of
affiliates or third parties with which we have already shared your PII
(i.e., to which we have already provided your PII as of the date that we
implement your opt-out request), therefore you must contact such
affiliates or third parties directly in order to opt-out of further
marketing communications made directly from them or utilize the opt-out
mechanisms set forth in their respective privacy policies or marketing
messages; and (ii) you may still be presented new offers from FEI and/or
FEI Affiliates or third parties while you are within the Site,
including offers from those third parties which you have opted-out of
receiving direct offers; but in connection with each new offer within
the Site you will have the right not to accept such offers. In the event
you receive an offer from a third party through our Site, but choose
not to accept it, your PII will not be shared.
- Use of This Site by Children– The Site is not
directed to individuals under the age of thirteen (13), and we request
that such individuals do not provide PII through the Site. If a parent
or guardian becomes aware that his or her child has provided us with
personally identifiable information without the parent or guardian’s
consent by, for example, misrepresenting his or her age, that parent or
guardian should contact us at [email protected].
If FEI determines that it has collected personal information of
children under the age of 13, FEI will immediately delete such
information and any accounts believed to be held by children under 13.
Please see our Terms of Use for additional information regarding the use
of this Site by minors.
- Accessing, Updating or Deleting Information Collected About You–
This Site also gives you the opportunity to modify or remove PII that
you have provided to us by way of this Site. You may do so by modifying
your password-protected registered user information on the Site. To the
extent that such information is stored in our databases, we will respond
to your changes as soon as reasonably possible, although please
understand that although this information, once deleted, is not
available on the Site, that information may remain stored indefinitely
in our backup and archival records. To the extent that such information
is not stored in our databases, we cannot always ensure that these
corrections or deletions will reach such other databases in a timely
manner. FEI retains PII for as long as reasonably necessary to deliver
the products or services for which the PII was provided.
- Security of Your PII– PII collected by FEI is
stored on servers located in the United States of America. FEI employs
reasonable security measures consistent with standard industry practice,
for PII collected through this Site, including physical, electronic and
operational measures to maintain security and prevent unauthorized
access. While FEI takes all appropriate steps to safeguard PII under our
control, unfortunately, no data transmission over the Internet or
method of storing data can be guaranteed to be 100% secure. As such, we
cannot guarantee that PII supplied by users will not be accessed on our
servers, or intercepted while being transmitted to us over the Internet.
We assume no liability for any damages you may suffer as a result of
interception, alteration or misuse of information during such transfers.
If you have reason to believe that there has been any breach of the
security of the Site, please contact us at [email protected].
Please remember that security of the username and password you create
when you register with the Site is your responsibility; we recommend
that you do not share them with anyone. If you share your username and
password, you are providing access to your PII. You will be responsible
for all uses of your registration, whether or not authorized by you. You
agree to immediately notify FEI of any unauthorized use of your
username or password.
- Offline vs. Online practices– Please note that this
Privacy Policy applies solely to our online information gathering and
dissemination practices in connection with the Site, and does not apply
to any of our practices conducted offline.
- Contacting FEI Regarding this Site– If you have any questions concerning this Policy, you may send them by email to our Privacy Officer at [email protected].
Please note that email communications will not necessarily be secure;
accordingly you should not include credit card information or other
sensitive information in your email correspondence with us. You must
send any official correspondence via postal mail to:
Feld Entertainment, Inc.
8607 Westwood Center Drive, Suite 500
Vienna, VA 22182
Attention: Privacy Officer - Access to Your PII– We appreciate your assistance
in keeping your PII up to date and accurate. You are entitled to access,
verify, amend and/or correct your PII collected by FEI. You are
encouraged to contact our Privacy Officer at [email protected],
or the above postal address to verify, correct or update your PII. If
you have a concern regarding the collection, use or disclosure of your
PII by FEI, please contact our Privacy Officer. Your concern will be
investigated and you will be notified as soon as possible of the outcome
of the investigation and any action required as a result.
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